Quick answers about our rice, delivery, payment and returns.
- What does Apestore sell?
- Apestore sells traditional Sri Lankan rice (more than 150 heirloom varieties are preserved, with 15 in production), organic rice, rice flours and powders, and raw honey, from our farmers straight to your kitchen.
- Do you deliver across Sri Lanka?
- Yes. We deliver island-wide through courier and delivery companies to your address, or by train to your nearest railway station.
- How long does home delivery take?
- Most orders arrive within 2–5 days of dispatch. In some cases, because of partner workload, weather, public holidays or remote areas, delivery can take up to 14 days.
- How does train delivery work?
- Train delivery goes only to the railway station nearest you, not to your door, and you collect the order from the station. We hand train-delivery goods to the railway once a week, and after handover delivery takes 2–14 days. Cash on delivery is not available for train delivery.
- How much does delivery cost?
- Delivery charges are paid on top of the price of your goods and depend on your district and the weight of your order. You see the exact charge at checkout before you pay.
- How can I pay?
- You can pay by card or online through PayHere, in instalments with Koko or Mintpay, or with cash on delivery where it is available. Available payment methods depend on the delivery option and your order.
- Can I return an item or get a refund?
- Yes, within 7 days of purchase, if the item is unused, in its original condition and original packaging. Delivery charges and payment commission are not refunded. See the refund and returns policy for details.
- How do I track my order?
- Use the Track your order page with your order number and email address, or sign in to your account to see your orders.
- Are your products organic?
- We sell organic rice and traditional rice grown without agrochemicals, following traditional farming practices. Each product page describes the variety.
- How can I contact Apestore?
- Email info@apestore.lk or call +94 71 93 94 600. You can also message us on WhatsApp or use the contact page.
